We start with a quick triage so we can confirm site access, lift status, and any immediate hazards. Once logged, we provide a realistic attendance window based on engineer availability and travel time. If the situation changes on site, you will be updated before dispatch.

Yes. We follow site rules and standard safe-isolation practices, and we can work within permit-to-work systems where required. Risk assessments and method statements can be provided when the job scope needs it. Engineers arrive with appropriate PPE and work-area controls.

If parts or follow-on works are needed, we produce an itemised estimate based on the inspection findings. You review and approve before chargeable work begins beyond the initial attendance. If the scope changes, we confirm the updated cost in writing first.

The call-out covers attendance and diagnosis within the agreed terms. Any additional repairs, parts, or return visits are quoted and require sign-off. Cancellation and rescheduling rules are confirmed at booking so there are no surprises.